Last updated: July 21, 2026
doalt charges are the result of a voluntary accountability commitment you make by linking your payment method and creating tasks. That said, we believe in fairness and transparency.
Technical error: If a charge occurred due to a software bug — for example, tasks that were marked complete before midnight but were still counted as incomplete — we will refund the full amount of the erroneous charge. Contact us with details of which tasks were affected.
Unauthorized access: If you believe someone accessed your account without authorization and initiated charges, contact us immediately. We will investigate and refund any unauthorized charges.
First-time courtesy: If you linked your card without fully understanding how charges work, we will refund your first charge as a one-time courtesy. This applies once per account.
Charges that result from tasks you created and did not complete by midnight are not eligible for refund. This is the intended function of the Service. The purpose of the charge is to provide accountability — removing the consequence retroactively defeats that purpose.
Charges that occurred because you forgot to remove your payment method before midnight are not eligible for refund. You can remove your payment method at any time in Settings to prevent future charges.
Email [email protected] with:
— Your account email address
— The date(s) of the charge(s) in question
— A description of why you believe a refund is warranted
We respond to all refund requests within 48 hours. Approved refunds are processed within 5–10 business days and will appear on your statement as a credit from "DOALT".
Please contact us before filing a dispute with your bank. We are responsive and reasonable. Filing a chargeback without first contacting us may result in account suspension while the dispute is investigated.
Accounts with excessive chargebacks (disputes filed without contacting us first) may be terminated in accordance with our Terms of Service.
The easiest way to avoid charges you don't want is to remove your payment method from your account in Settings. This immediately stops all future charges. You can also complete your tasks before midnight, change your penalty amount, or delete tasks you no longer intend to complete.
[email protected] — we respond within 48 hours.